Flows & the pass

A flow turns a set of separate screens into one coordinated line. Instead of each screen clearing its own tickets, a bump passes the order along to the next station — prep hands to the grill and fry, they hand to the pass, and only the pass sends the finished order out to the customer.

If your kitchen is a single screen, you don’t need flows — a bump just clears the order. Flows are for a prep-to-pass line where an order is worked by several stations in turn.

The Prep station at the start of a flow. Bump a ticket and it moves down the line. Switch to Grill, Fry, or Pass with the bottom switcher.

How a flow moves

A flow is an ordered set of stages, each stage being one or more stations. An order enters at the first stage and moves along one stage at a time:

A station bumps its part. On a flow, Bump order means “my part’s done — send it on,” not “clear it.” The ticket leaves this screen and appears at the next stage.
Items fan out automatically. Within a stage, each item goes to the station that makes it — the burger to the grill, the fries to the fry station — using the same routing that already decides which items land where. You don’t sort anything by hand.
The pass sends it out. Only the last stage — the pass — actually completes the order. Its bump is the one that tells the rest of the business the food is ready.

So a bump in the middle of a flow advances; a bump at the pass dispatches.

Ticking items off as you go

At a prep station you can tick individual items off a flow ticket — tap a row and it checks — without sending the order anywhere. It’s a running checklist for your station: burger done, still waiting on the fries. When your whole part is ready, bump the ticket to send it on.

The neat part: the pass sees those ticks. As the grill checks items off, the pass watches each item move from ○ to ✓ against its station — so the pass knows exactly how far along an order is before it even arrives. (More on the pass below.)

The pass (expo screen)

One screen in the flow is set as the pass (or expo). It doesn’t cook — it watches the whole order from the moment it’s sent and sends it out when it’s ready.

The pass. Each order is one docket showing every station's progress; the button lights up only when the order's ready to go.

A pass docket shows:

The full order, every item, across every station.
A stage strip — one chip per station, marked ✓ (done) or ○ (still working). A quick read of who you’re waiting on.
Per-item progress — each item shows which station owes it and whether it’s done, so you can see “burger’s up, fries aren’t” at a glance.
A Stage n of m readout of how far along the order is.

The docket’s button tells the pass exactly what to do:

Waiting on Grill (or “Waiting on Grill + Fry”, “Waiting on the line”) — greyed out; the kitchen isn’t done. Nothing to do yet.
Dispatch order — lit up once every station’s finished. Press it to send the order out.
Send to next — on a multi-pass line, hands the order to the next pass rather than out the door.

The pass can also fire held courses and set Priority right from the docket — see below.

Fixing mistakes — the Outbox

Sent a ticket on too soon? Every screen has an Outbox (the bottom strip, which becomes “Outbox” on a flow). Whatever left this station, you can pull it back:

Un-advance — bring back a ticket you bumped to the next stage.
Recall home — bring back one you manually sent to another station.
Recall — reopen an order the pass has already dispatched.

Or just press Backspace — it undoes whatever most recently left this screen.

Priority runs the whole line

Flag a ticket Priority (the star, or P) at any station and it jumps to the front of every stage it still has to pass through, on every screen — the grill, the fry, the pass. Use it to rush one order down the entire line.

Coursing on a flow

If an order is coursed, each course travels the line independently. The starters can reach the pass while the mains are still held at the start; fire the mains and they begin their own journey. On the pass, a coursed order shows each course with its own progress and its own Fire / Dispatch button, so the caller can send the mains away exactly when the table’s ready.

Where flows are set up

Flows are designed in the admin portal — which stations are in the line, in what order, and which one is the pass. A screen’s job in the flow (a normal station, or the pass) comes from that setup; there’s nothing to configure on the screen itself. Ask your administrator to set up or change a flow.